Shipping and Returns

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with intact safety seals.

We can ship to virtually any address in the United States. Note that there may be some restrictions on some products.

Which items are eligible for refund?

• Unopened and undamaged items will be eligible for refund.
• Once we receive the item, you will be credited back the purchase price, minus the full shipping costs within 3-5 business days.
• Refunded credits can be exchanged for other items or a replacement of the same item of your choosing.
• Please email wholesale@cbdfarmhouse.com for customer support. Or call (877) 613-3276

What if the item is damaged upon delivery or is defective?

• All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping.
• All claims for damaged products must be made within 48 hours of delivery.
• Please contact us and provide detailed information for any product damaged during shipping within that time and we will reach out to our Shipping Warranty department to replace the products ASAP.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund credit.

If you are approved, then your refund will be processed as a credit on your account, within a certain amount of days.

Late or missing refunds

If you haven’t received a credit after we have recieved the return, please reach out to wholesale@cbdfarmhouse.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded and sales are final. Sales and coupons cannot be stacked.

Exchanges

We only replace items if they are defective or damaged. Once we receive the item, we will inspect the item. If you need to exchange it for the same item, send us an email at wholesale@cbdfarmhouse.com and send your item to: 4448 Spring Valley Rd, Dallas, TX 75244.

Shipping returns

To return your product, you should ship your product to: 4448 Spring Valley Rd, Dallas, TX 75244.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Call for shipping cost on larger orders

Anything outside of the 48 contiguous states call or email us about more information.

Anything over $1000.00 order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page along with your invoice.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Contact us at wholesale@cbdfarmhouse.com for questions related to refunds and returns.